Last updated: September 2026
Byron Bay Ethical Cleaning (“we”, “us”) provides commercial cleaning services in Byron Bay and the wider Byron Shire, NSW. We respect your privacy and handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
When you request a quote or contact us, we collect the details you give us, such as your name, business name, email address, phone number, the premises you want cleaned and your message. Our website may also collect basic technical data such as your browser type, device and pages visited, using cookies or similar tools.
How we use it
We use your information to respond to enquiries, prepare quotes, deliver and manage our cleaning services, send invoices, and improve our website. We do not sell your personal information.
Third-party services
Our quote form, website hosting and Google reviews display are provided by third parties (for example Google and our web host). These providers may process information such as your IP address or the details you submit, under their own privacy policies. Reviews shown on this site come from our public Google Business Profile.
Disclosure
We only share personal information with people who help us run our business (such as our web host, accountant or software providers), where you have agreed, or where the law requires it.
Security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as needed for business or legal purposes.
Access and corrections
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by contacting us at byronbayethicalcleaning@gmail.com or on 0414 921 982. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time. The latest version will always be on this page.